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The NDIS and Service Agreements

A Service Agreement is made for the purpose of providing supports under the participants NDIS plan.

The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

  • support the independence and social and economic participation of people with disability; and

  • enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

  • NDIS plan to be provided to Cooee Speech Pathology

Cooee Speech Pathology Responsibilities

Cooee Speech Pathology agrees to:

  • review the provision of supports at least 3 monthly with the participant

  • once agreed, provide supports that meet the participant’s needs

  • communicate openly and honestly in a timely manner

  • treat the participant with courtesy and respect

  • consult the participant on decisions about how supports are provided

  • give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant)

  • listen to the participant’s feedback and resolve problems quickly

  • where possible, give the participant a minimum of 24 hours notice if the provider has to change a scheduled appointment to provide supports

  • give the participant the required notice if the provider needs to end the Service Agreement

  • protect the participant’s privacy and confidential information 

  • provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant

  • issue regular invoices and statements of the supports delivered to the participants as per the Terms of Business for Registered Providers.

Responsibilities of the participant / participant’s representative

The participant/participant’s representative agrees to:

  • inform the provider about how they wish the supports to be delivered to meet the participant’s needs

  • treat the provider with courtesy and respect

  • talk to the provider if the participant has any concerns about the supports being provided

  • give the provider a minimum of 48 hours’ notice if the participant cannot make a scheduled appointment; and if the notice is not provided by then, the provider’s cancellation policy will apply

  • give the provider the required notice if the participant needs to end the Service Agreement

  • let the provider know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.

Changes to this Service Agreement

If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.

Ending this Service Agreement

Should either party wish to end this Service Agreement they must give 2 weeks notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

Goods and Services Tax (GST)

For the purposes of GST legislation, the Parties confirm that:

  • a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the participant’s NDIS Plan currently in effect under section 37 of the NDIS Act;

  • the participant’s NDIS Plan is expected to remain in effect during the period the supports are provided; and

  • the participant / participant’s representative will immediately notify the provider if the participant’s NDIS Plan is replaced by a new plan or the participant stops being a participant in the NDIS.